Applications · Established · Beginner

Conversational AI

Systems designed to hold a useful back-and-forth dialogue with people through text or voice.

What Conversational AI is

Conversational AI spans scripted chatbots, retrieval-based assistants and fully generative agents that can also take actions.

How it works

A production design combines intent handling, retrieval over a knowledge base, tool calls for account actions, guardrails, and a clean handover path to a human with the conversation context attached.

Why it matters

It is the most widely deployed enterprise AI application, and the one where a poor escalation path does the most reputational damage.

Common uses

→Customer support deflection
→Internal IT and HR helpdesks
→Voice ordering and booking
→Onboarding guidance

Strengths

✓24/7 availability
✓Scales without linear headcount
✓Consistent answers

Watch for

✓Frustrating without good human handover
✓Hallucinated policy answers create liability

Continue exploring

Large Language Model Retrieval-Augmented Generation Speech Recognition Human in the Loop